Refund Policy

Refund Policy for Beauty By Mya

Last updated: [31/01/2025]

At Beauty By Mya, we strive to ensure your satisfaction with our products. If you’re not completely satisfied, this policy outlines the steps you can take to request a refund.

 Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must provide proof of purchase (receipt or order confirmation).

Refund Process
1. Contact Us: Within 30 days of receiving your order, please contact our customer service at beautybymyabds@gmail.com to initiate the refund process.

2. Return the Item: You will need to send the item back to us. Please include your order number and indicate the reason for the return. 

3. Inspection: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Depending on your card issuer or bank, it may take several days for the refund to reflect in your account.

Non-Refundable Items
Certain types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Products damagesd by misuse, accidents, fire, floods or natural disasters. 

 Exchanges
If you received a defective or damaged item, you may request an exchange instead of a refund. Please contact us to arrange the exchange.

Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
For any questions regarding refunds or exchanges, please contact us at:
- Email: mya.brathwaite@hotmail.com
- Phone: 1(246)249-5789(Whatsapp) 

Thank you for choosing Beauty By Mya!